AGENT WORKSPACE Line ready
CALL FROMAssigned line 7101
+92 300 123 4567
123456789*0#
Protected agent logins, assigned lines, browser calling, contacts, history, recordings, and campaign readiness.
VelocityDialCloud calling for high-velocity teams
Call from your browser. Drive customer outcomes.
Give agents one reliable workspace to call, follow up, and move through campaigns while company admins keep routing, access, and spend under control.
01 No softphone install
02 Agent-level access
03 Usage and billing controls
VELOCITYDIAL WORKSPACEAgent line · 7101
Ready to call
Country code is added automatically
+92
Preview the dialer. An active agent account is required to place calls.
One connected workspace for the entire calling operation
POWER THE VOICE OF YOUR BUSINESS
Every calling workflow. One clear platform.
Move from the first dial to the next action without losing the customer context your team needs.
Purpose-built views for agents and admins.
Agents get the tools required for customer conversations. Company admins keep control of access, routing, activity, and spend.
COMPANY WORKSPACE Account active
AGENTS8ACTIVE CALLS2WALLET$248.75
AgentCountryStatus
Aisha R.PakistanOnline
Bilal K.GlobalReady
Daniel M.IndiaOffline
Manage agents, destination policy, DID assignments, calls, recordings, seats, wallet credit, and account billing.
CONTACT ACTIVITY
The customer record updates as the work happens.
Shared and personal contacts stay connected to call history and timestamped progress notes, so the next action is visible without reconstructing the conversation.
ContactResultTalk timeOwner
RPRenewal prospectAnswered08:14Aisha
NINew inquiryNo answer00:00Bilal
FUFollow-up leadAnswered03:42Aisha
RP
Renewal prospect+44 7912 345 678
Owner · Aisha- Call answeredToday · 10:42 UTC
- Progress note addedSend proposal on Thursday
- Follow-up scheduledTomorrow · 09:00 UTC
Built-in contextCompany-shared contactsAgent-owned contactsTimestamped notesRole-scoped recordings
AUTODIALER
Campaign calling without the spreadsheet handoff.
Create a campaign, download the CSV template, upload the numbers, assign agents, and control when the queue is ready to run.
- Campaign-level number uploads
- Explicit agent join and leave states
- Queue, attempt, and completion visibility
NUMBERS1,248QUEUED932AGENTS6
CSVrenewals-august.csv1,248 valid numbers
Queue readyAgents can join when scheduled09:00–17:00 UTC
COMPANY CONTROLS
Numbers, access, and spend stay company-owned.
Operational controls live beside the calling data, so admins can make changes without leaving the workspace or asking agents to reconfigure their phone.
DID NUMBERS
Request, assign, and track numbers.
Choose an available country, validate the account balance, place the DID order, and assign the number to an agent.
COUNTRYUnited Kingdom
QUANTITY2 numbers
+44 20 7946 0188Assigned · Aisha
+44 20 7946 0214Available
BILLING + PLANS
Separate subscriptions from call spend.
Track plan seats, wallet credit, renewals, usage events, and payment status from one billing view.
PLANGlobal generalPAID SEATS8WALLET$248.75
Usage billing activeCalling charges post to the company wallet
SETUP
How VelocityDial works
Start with the company account, then give each agent the access and calling policy they need.
- 01COMPANY
Choose a plan and team size.
Create the workspace, select the calling plan, and set the paid seat count.
- 02AGENTS
Create protected agent access.
Assign logins, lines, destination policy, and optional DID numbers.
- 03CALLING
Open the browser workspace.
Agents can call directly or join an assigned campaign queue.
PRICING
Plans built around how your team calls.
Choose predictable India calling or a general plan with destination-based usage rates. Current prices are loaded directly from the plan catalog.
🇮🇳 INDIAUNLIMITED
India unlimited calling
Predictable monthly pricing for teams that call India frequently.
$75.00/agent/mo
- 1–4 users: $75.00/agent for 1–4 · $55.00/agent for 5+
- 5+ users: $85.00/agent/mo
- Unlimited India calling
- Local number included
- Company and agent workspaces
🌍 GENERALGLOBAL PAY AS YOU GO
Global general package
Company-managed browser calling with destination-based usage rates.
$50.00/agent/mo
- 1–4 users: $50.00/agent for 1–4 · $35.00/agent for 5+
- 5+ users: $35.00/agent/mo
- Searchable destination rates
- 60/60 usage billing
- Wallet and usage visibility
Calling availability and usage rates vary by destination and plan. Review the live rate table before placing calls.
FAQ
Frequently asked questions
Practical answers about agent access, campaigns, DID numbers, recordings, and billing.
Do agents need to install a softphone?
No. Agents sign in to the VelocityDial agent workspace and use the browser phone.
Can company admins manage each agent separately?
Yes. Agent accounts have separate logins, assigned lines, destination policy, contacts, activity, and campaign access.
How are campaign numbers uploaded?
Each campaign includes a downloadable CSV template and a campaign-specific upload flow. Valid numbers are added to that campaign queue.
Can we request and assign DID numbers?
Yes. Available DID inventory is country-based. The company balance is validated before an order is placed, and purchased numbers can be assigned to agents.
Who can access call recordings?
Recording playback is role-scoped. Companies and agents only see recordings authorized for their signed-in account.
How does billing work?
Plan seats and calling wallet credit are tracked separately. The billing workspace shows renewals, top-ups, usage events, and payment status.
START WITH YOUR TEAM
Put your calling workflow in one browser workspace.
Choose a plan, create the agent accounts, and start with a controlled calling setup.
